POLICIES
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Privacy Policy
Mental mindsetz is compliant with The General Data Protection Regulation. (GDPR) (EU) 2016/679.
It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.
At mentalmindsetz.com, we collect:
- Your name and surname
- Your email address
- Your physical address
- Your phone number
- The way you navigate the store
- The data about the browser and device you use to view the store
We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.
We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)
Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations. -
Payment services use your credit card number, your name and surname to verify and process your payments for our products.
Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you.
Postal services use your first name, last name, and physical address to arrange the product delivery for you.
Mass mailing services use your email address to send you emails.(if you have subscribed to them)
If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.
If you don’t agree to these terms, please leave the website.
You can email us at mmzcustomercare@icloud.com and ask:
- To receive the copy of your personal details we have collected.
- To delete your personal details from our system.
- To withdraw your consent.(if you previously agreed to provide us with the data, but then changed your mind)
We are doing our best to guarantee the security of your personal details while keeping and using them.
Thank you for your cooperation,
Mental Mindsetz Team. -
Return Policy
We have a 14 day return policy. This means you have 14 days after receiving your order to request a return. We don’t offer free returns, the customer must pay the return shipping fee.
To be eligible for a return, your order/item must be unused, in its original packaging and in the same condition that you received it in.
Contact: mmzcustomercare@icloud.com for returns.
If your item is approved we will give you directions on where and how you can mail your package.
We will not accept items that are sent back to us without requesting a refund first.
We will notify you once we have received your return request and inspected it and let you know if it has been accepted or declined.
If approved you will automatically be refunded on your original payment method.
Please allow some time for your credit card company or bank to process the refund to.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged,defective or you have received the wrong item so we can inspect the issue and take the right steps. -
Package & Postage Policy
We aim to send out your order 1-2 days after your order has been accepted.(Not including weekends and holidays)
Please note that we are a small company working around jobs and social life to fulfill your orders.
If you have any questions please contact us at mmzcustomercare@icloud.com